Recently, AWS announced Amazon Transcribe Call Analytics, a new feature to Amazon Transcribe. AWS customers can extract valuable insights from customer conversations like customer and agent sentiment and conversation characteristics such as non-talk time, interruptions, loudness, and talk speed with this new feature. By Steef-Jan Wiggers
Recently, AWS announced Amazon Transcribe Call Analytics, a new feature to Amazon Transcribe. AWS customers can extract valuable insights from customer conversations like customer and agent sentiment and conversation characteristics such as non-talk time, interruptions, loudness, and talk speed with this new feature.
By Steef-Jan WiggersRead More

